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Shipping & Returns

Shipping Policy

Doggy Store offers FREE Standard Shipping on all of our pre curated gift hampers delivered within Australia.
 

For other rates please see below:

Orders $0-$150: 

  • $14 Standard Post

  • $20 Express Post
     

Orders $150+:

  • FREE Standard Post

  • $20 Express Post

 

At Doggy Store Australia we support Startrack Express, local couriers and Australia Post for deliveries. All rural orders including Northern Territory and PO Boxes are sent by Australia Post. 

All Express Orders are sent with StarTrack Road Express and dispatched same day.

Express delivery times are 1-2 business days. 

Standard Shipping is sent with local courier or Australia Post and are dispatched within 24 hours.

Standard delivery times are generally 3-6 business days depending on distance from Brisbane.

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Return & Exchange Policy

Returns
At Doggy Store Australia we want our customers to be happy. If you purchase a product that you are not happy with, then please contact us directly at
Items returned for exchange purposes must be returned to Doggy Store in original and unused condition.
Doggy Store will not be responsible for any products chewed or destroyed by your pet.
Doggy Store will accept exchanges for up to 14 days from the purchase date.
The customer will be responsible for the postage cost associated with the return. Due to this added cost we strongly advise our customers to pay particular attention to sizing guides to ensure you are purchasing the correct size for your dog.
If your exchange is accepted, we will resend you the item from our stock. If there is no more stock available you will be notified and will have the option to select another product that is in stock or accept a refund for the purchased goods.

​Refunds
Doggy Store have only partnered with reputable dog brands to ensure our customers are receiving a premium product. If you receive an item that is damaged or faulty then please contact us directly at  Please provide us with a photograph of the item and a description of it’s fault so that we can advise our suppliers.
Refunds will only be accepted within 14 days of the purchase date and will be considered on a case by case basis.
Doggy Store will not be responsible for any products chewed or destroyed by your pet.
Doggy Store will not be responsible for damage caused to items that were being used contrary to their intended purpose.

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